Terms & Conditions
Payment terms
- Payment Schedule: The Client agrees to adhere to the payment schedule outlined in the contract or as otherwise agreed upon in writing between the Parties.
- Deposit: Upon acceptance of the quote, the Client shall pay a non-refundable deposit of 25% of the total contract price to secure the Contractor's services.
- Progress Payments: Progress payments shall be made in accordance with the milestones specified in the contract or as agreed upon between the Parties. Each progress payment shall be due upon completion of the corresponding milestone.
- Final Payment: The remaining balance of the total contract price shall be due upon completion of the Services, as certified by the Contractor within 1 working week.
- Payment Method: Payments shall be made by bank transfer, unless otherwise agreed upon in writing between the Parties.
- Late Payment: In the event of late payment, the Client shall be liable to pay interest on the overdue amount at a rate of 3% per annum above the Bank of England's base rate from time to time, accruing daily from the due date until payment is made in full.
- Disputed Payments: If the Client disputes any invoice or payment request, the Client shall notify the Contractor in writing within 5 days of receipt of the invoice. The Parties shall work together in good faith to resolve any disputes promptly.
- Right of Suspension: In the event of non-payment by the Client, the Contractor reserves the right to suspend performance of the Services until payment is made in full. The Contractor shall not be liable for any delays or damages resulting from such suspension.
- Currency: All payments shall be made in GBP, unless otherwise agreed upon in writing between the Parties.
- VAT: All amounts payable under this Agreement are exclusive of VAT, which shall be payable by the Client at the prevailing rate if applicable.
- Invoice Discrepancies: The Client shall notify the Contractor promptly of any discrepancies or errors in invoices received. The Contractor shall rectify any such discrepancies in a timely manner.
- Right to Withhold Payment: The Client shall not be entitled to withhold payment or set off any amounts owed to the Contractor against any claims or disputes, unless agreed upon in writing by both Parties.
- Receipt of Payment: Payment shall be deemed received on the date funds are credited to the Contractor's nominated bank account.
- Non-Refundable Payments: All payments made by the Client are non-refundable, except as otherwise provided for in this Agreement or as required by law.
Quotation Terms
Validity of Quotes
- Quote Validity Period: All quotes provided by Synergy Home Solutions Sw are valid for a period of 30 days from the date of issuance ("Validity Period").
- Price Guarantee: Prices quoted are guaranteed for the duration of the Validity Period.
- Acceptance Within Validity Period: Clients must accept the quote and confirm their intention to proceed with the services within the Validity Period to ensure pricing remains valid.
- Revision of Quotes: If a quote expires and the Client wishes to proceed after the Validity Period, Synergy Home Solutions Sw reserves the right to revise pricing based on current market conditions and any changes in costs.
- Extensions: Extensions to the Validity Period may be granted at the discretion of Synergy Home Solutions Sw, subject to agreement by both parties.
- Effect of Expiry: If no action is taken by the Client within the Validity Period, the quote will be considered null and void, and Synergy Home Solutions Sw shall have no obligation to honour the pricing provided.
Repricing and Adjustments for Projects Starting Outside Validity Period
- Repricing Clause: If the commencement of services for a project is scheduled to occur outside the 30-day Validity Period of the accepted quote, Synergy Home Solutions Sw reserves the right to reprice and make adjustments to the quote based on current market conditions, costs, and project requirements.
- Price Adjustment Factors: Factors that may lead to repricing and adjustments include, but are not limited to:
- Changes in material costs or availability.
- Fluctuations in labour or subcontractor rates.
- Modifications to project scope or specifications.
- Delays or changes requested by the Client.
- Notification and Agreement: Synergy Home Solutions Sw shall notify the Client in writing of any proposed repricing and adjustments prior to the commencement of services. Both parties shall agree to any changes in pricing and terms in writing before proceeding with the project.
- Transparency: Synergy Home Solutions Sw is committed to maintaining transparency throughout the repricing process, providing detailed explanations for any adjustments made and ensuring the Client's full understanding of the revised pricing structure.
- Client Acknowledgment: The Client acknowledges that any repricing and adjustments made by Synergy Home Solutions Sw are necessary to ensure the fair and accurate pricing of the project, reflecting current market conditions and project requirements.
- Effect of Repricing: The accepted quote shall be considered null and void if the Client does not agree to the repricing and adjustments proposed by Synergy Home Solutions Sw. In such cases, both parties may negotiate a new quote or terminate the agreement without further obligation.
Delays
Delays Due to Customer-Supplied Materials and Third-Party Involvement
- Introduction
- These terms outline the conditions under which delays due to customer-supplied materials and third-party involvement will be managed and any associated charges that may apply.
- Customer-Supplied Materials
- Responsibility for Timeliness: The customer is responsible for ensuring that all materials they supply are delivered to the project site according to the agreed-upon schedule. Any delay in the provision of these materials will result in a corresponding delay in the project timeline.
- Impact of Delays: Should customer-supplied materials not be available as scheduled; the customer will be liable for any additional costs incurred due to the delay. These costs include, but are not limited to, labour stand-by charges, rescheduling fees, and any other related expenses.
- Quality and Suitability: All customer-supplied materials must meet the required specifications and quality standards. Any delay caused by the rejection or replacement of unsuitable materials will be treated as a customer-caused delay.
- Third-Party Involvement
- Coordination with Third Parties: It is the customer's responsibility to ensure that third-party designers (e.g., kitchen, bathroom designers) and trades (e.g., electricians, plumbers) are coordinated effectively and that their work aligns with the project schedule.
- Impact of Third-Party Delays: Any delay caused by third-party involvement, including late delivery of designs, specifications, or services, will be considered a customer-caused delay. The customer will be liable for additional costs arising from these delays.
- Access and Availability: The customer must ensure that third parties have timely access to the project site as required. Any delay caused by restricted access or unavailability of the site for third-party work will result in additional charges.
- Charges for Delays
- Labor Stand-By Charges: If delays cause our team to be on stand-by or unable to work, a labour stand-by charge of £50 per hour will apply.
- Rescheduling Fees: If project rescheduling is required due to delays, a rescheduling fee of £400 will be applied for each occurrence.
- Additional Costs: Any other costs incurred as a direct result of the delay, including but not limited to storage fees, equipment rental, and subcontractor charges, will be billed to the customer.
- Notification and Mitigation
- Prompt Notification: Customers are required to notify us immediately of any anticipated delays related to customer-supplied materials or third-party involvement.
- Efforts to Mitigate: We will make reasonable efforts to mitigate the impact of any delays; however, the customer remains liable for any associated costs.
- Acceptance of Terms
- By engaging our services, the customer acknowledges and accepts these terms and agrees to the associated charges in the event of delays caused by customer-supplied materials or third-party involvement
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